NHS 111

NHS 111 is the free number to call when you have an urgent healthcare need. It directs you to the right local service, first time.

It is available across the whole of England making it easier for you to access urgent healthcare services when you need medical help fast.

It is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

When should you call it?

• You need medical help fast, but it’s not a 999 emergency
• You don’t know who to call for medical help or you don’t have a GP to call
• You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate; or
• You require health advice or reassurance about what to do next

Out Of Hours Urgent/Emergency Treatment

999 Please only use this number for emergency treatment. This is for cases that are more severe than those falling under the NHS111 scheme or when there is a critical or life-threatening situation. Examples of these include but are not exclusive to:  

• unconsciousness
• a suspected stroke, 
• heavy blood loss, 
• suspected broken bones, 
• a deep wound such as a stab wound, 
• a suspected heart attack, 
• difficulty in breathing, 
• severe burns, and 
• a severe allergic reaction

Alternatively, you can use our online video consultation service with a Push Doctor GP.  This is a free NHS Service available from Monday to Friday between 6.00 pm – 8.30 pm.  If you need to speak to a Doctor but don’t necessarily need an examination, this could be for you.  You will need a smartphone, tablet or computer with a camera and microphone facilities to use this service.  You will also need photographic identification.  To sign up for this service, please click on this link to www.pushdoctor.co.uk and follow the instructions.  If you have any problems using this service, Push Doctor can be contacted on 0330 808 4702 or NHSsupport@pushdr.com